Why to move from Dynamics CRM to Dynamics 365

Dynamics 365 is not a single product which gives limited capabilities; Dynamics 365 is a cloud-based product, combining more than one product into a one place where you can manage all the applications and the tools you need to run your business.

Dynamics 365 is a combination of CRM and ERP at the same time providing you the best way to integrate your business parts and store your data in one place.

What is Dynamics 365 is providing me that Dynamics CRM does not?

Dynamics 365 is giving you the capability to administer all of your applications and services from a one portal, you can manage the following:

  

-        -  Users and Groups

-        -   Resources

-        -   Billing

-        -   Contact Support

-        -  Services and Add-ins

-        -  Domains

-        -  Products

-        -  Reports

-        -  Health
 -  Admin centers for your products

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- Editable Grids
Editable grids is a powerful feature to boost up your speed in modifying data, thus it will prevent time consuming on modifying record by record.

- App ModulesBy giving you the opportunity to create your apps in the Dynamics 365, you can control your apps in Dynamics 365, therefore you can assign which app to be displayed for certain users, each single app has its own sitemap.

- Sitemap Designer
      Dynamics 365 provide the ability to easily edit your sitemap (Navigation menu), by dragging and dropping and creating Areas, groups and entities link, from here you can control the sitemap of your apps and icon your items in the sitemap.

- Business Process Flow Enhancements
       BPF is a known feature from Dynamics CRM, but in Dynamics 365 the functionality got extended, Processes now can be set to Active, Inactive or Abandoned, Security improved, Drag and drop designer, Workflows now can be run based on a certain event in the BPFs, suggestion bubbles to the user and a timer for the BPF’s stages.

-Relationship Insights
       Still in preview, It connects you with Azure Machine Learning, so after giving the permission to external systems to access your application data, once this done, Intelligent functionalities will applied, Email engagement for instance, it reminds you for the upcoming appointments and meetings, un replied emails, and tells you after reading your emails what should you track.
Engagement analysis, it’s sort of analysis of what the receivers of your emails are engaged, how many clicks and view on emails and content in emails.
Relationship Assistant, Tool to help you with suggestion in your records in Dynamics 365.

- CRM App for Outlook enhancements
       now you can use Email templates and attach articles in your email from your outlook.

- Mobility
       Device integration, which gives the CRM the integration to the mobile camera and your Geo location, editable grids, new layout and views, PowerBI integration.

- Relevance search enhancements
       now you can search your documents, option sets and lookup fields are searchable also, and its not just for your owned records, It will search among your shared records as well, and you can control what columns you want to see in the search result.

- Learning Paths
       providing you to create help windows and pop ups for your users in order to guide them to use the application in the desired way, and it helps to increase the user experience of the application.

Microsoft Flow is a powerful tool to integrate your apps in Real Time with codeless approach, you can integrate your cloud applications using Microsoft Flow not limited to Dynamics 365, however it empowers your capabilities.

Microsoft Dynamics 365 is not limited for big companies, no, it will serve you well regardless of your company size and desires, go and check the plans for the enterprise and the business editions for Dynamics 365.

Are you still waiting?!, Dynamics 365 is a rapidly growing application, and will cover your needs to run your business from A to Z.